Frequently Asked Questions

You can find all of your payment and funding options on the Funding and Payment Options page under the Services menu.

You can find all of our fee structures on the Fees page under the Services menu.

We provide music therapy services from our clinic space, located at the North East Baptist Church, 23 Chapel St, Nundah. You can access our clinic from the Chapel Street entrance at the base of the stairs and access ramp. There is onsite parking available via Boyd Street, and street parking on Chapel Street and Bage Street.

Please note: Our mobile therapy services are currently full.  If you only require a mobile therapy session, then you will be added to our waiting list.  We have therapy session times available at our Nundah clinic.

Group music therapy sessions are held at different venues around Brisbane and the surrounding areas. We also offer ‘in-house’ music therapy sessions to schools, respite centres and community organisations.

Music therapy does not have to include loud noises. All of our music therapists are trained allied health professionals and will facilitate suitable musical activities for individual sensory limitations; including noise, touch, and visuals.

Definitely not! Though it is in our opinion that everyone has musicality inside them – it’s just that sometimes we feel self conscious about showing it! Music is able to access different parts of the brain without us really being conscious of it, and music therapy uses this to encourage achievement and success in many different developmental areas.

Music therapy is a great intervention for people of all ages and abilities. Our music therapists will be able to provide age appropriate programs to suit everyone, whether they are 5 months, 5 years, or 50 years or older!

A Service Agreement is an agreement between you and our services that clearly outlines the services you will receive. This is different to your Support Plan. Your Service Agreement includes:

• the terms and conditions of your therapy
• the rights and responsibilities that pertain to both you and us
• our complaints procedures
• our cancellation policy
• the budget for your therapy
• where and when you will receive therapy
• what to do if you have a problem or wish to make a complaint

For more information in plain English with visuals is contained in Guide to Service Agreements and is available from: http://www.ndis.gov.au/sites/default/files/documents/Service_Agreement.pdf Or contact NDIS on 1800 800 110

Yes we have a return to face to face services and a consent form that need to be completed before we can commence services. This form outlines that you understand and declare that you will not come to therapy if you have covid-like symptoms, or have travelled to a covid hotspot in the last 14 days.

It also outlines that you will follow our hygiene policy of washing hands as you enter and leave the therapy room and socially distance where possible. The consent form ensures we know what you consent to and that you know how we uphold your rights including your privacy.

If you are using our mobile service we will also need you to complete an external safety checklist to ensure the safety of both you/your loved one and our staff when offsite.

We are a growing team and always looking for ways to meet your needs. If we can’t see you at our clinic or in our mobile service at a time or a day that suits you, we will refer you to one of our colleagues or send you information on the AMTA ‘Find a Music Therapist’ function.

If your music therapy goals are met and you decide it is time to move on we will provide you with a closure program and a report, and celebrate the wins!

If you wish to terminate services we will work with you to identify the reasons why and rectify any issues you have identified that have not contributed to you meeting your goals. We will also respect your wishes and conduct a closure program. We require at least two weeks’ notice for any cessation of treatment so that we can provide proper closure for both you/your loved one and our therapists.

If you do not have enough funding to continue the way you wish to, we will work with you to see if there are options to reduce services or use therapy supports to help continue supporting you until your review date.

Music Beat may choose to terminate services with clients if situations are deemed unsafe for you or our staff, if financial requirements are not being met, or if we determine that we cannot support you to meet your functional goals. In this instance, we will consult with you/your primary carer and support worker (if applicable) to ensure safe practices are being followed.

Music Beat is committed to ensuring your safety at all times. All staff have appropriate training and qualifications to undertake their roles, and relevant police checks to work with children and with people living with disabilities.

Music Beat treats any allegation of abuse, assault or neglect very seriously. Allegations may be subject to both mandatory reporting and police involvement.

Music Beat staff will uphold all workplace safety regulations and work with you to keep the environment we conduct therapy in safe. We ask that you report any hazards or risks you become aware of and act in a way that protects your safety and that of our staff when receiving our services.